Billed in CFA francs: 23 500 FCFA (≈ $39.99).
PAYMENT METHOD
Payment is processed in CFA francs. Payment provider transaction fees are added to the displayed amount, shown before you confirm payment.
See the course in action
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Billed in CFA francs: 23 500 FCFA (≈ $39.99).
PAYMENT METHOD
Payment is processed in CFA francs. Payment provider transaction fees are added to the displayed amount, shown before you confirm payment.
- All content hours, with no expiry
- CodeLab in the browser, nothing to install
- AI tutor available at any hour
- AI-graded exercises
- Final exam and verifiable certificate + an optional field challenge for the Field Practice Validated distinction
Final exam: 2 attempts, 70% pass threshold. After a second failed attempt, a deferral period applies before retrying, with a $10.99 retake fee — see the Terms of Service.
Lifetime access. No deadline: finish in 8 weeks or in ten months.
Conversational AI & Voice AI
Build chatbots and automated call centers, secured against voice fraud
- Level
- Intermediate
- Duration
- 8 weeks
- Total hours
- 40 h(estimated personal workload)
- Price
- $39.99
The program, module by module
Module 1 — Designing a Conversational Chatbot
Build a conversation tree from real intents, manage context, and define a consistent brand tone.
Module 2 — WhatsApp Business API Integration
Connect an AI agent to WhatsApp, manage templates and conversation sessions.
Module 3 — Telephony with Twilio
Receive and place calls programmatically, build a basic IVR.
Module 4 — Voicebots with VAPI
Assemble a complete real-time voice agent (speech recognition, AI, text-to-speech) able to qualify a call.
Module 5 — Natural Voice with ElevenLabs
Choose and tune a professional voice for a call center, then integrate it into the voicebot.
Module 6 — Voice Security: Deepfakes and Vishing
Recognize fraudulent voice cloning and set up anti-impersonation safeguards (voice password, multi-factor verification).
Module 7 — Handling Complex Cases and Human Handoff
Detect AI's limits and cleanly hand off to a human agent, without making the context be repeated.
Module 8 — Final Project and Certification
CertificationAssemble chatbot, voicebot, telephony, security, and escalation into a complete flow, on a sector of your choice, and earn certification.
How long will it take me?
Duration: 40 h (estimated personal workload)
3 h/wk ≈ 14 wks
6 h/wk ≈ 7 wks
12 h/wk ≈ 4 wks
20 h/wk ≈ 2 wks
Estimates, not deadlines. Pause for a month and pick up where you left off.
CERTIFICATE VERIFIABLE ONLINE
What you deliver at the end
Assemble chatbot, voicebot, telephony, security, and escalation into a complete flow, on a sector of your choice, and earn certification.
See a sample certificateHow certification works
Three levels, from simplest to most demanding. Each one only claims what it actually verifies.
Attendance certificate
Earned by: Modules followed
Proves: You followed the track — no graded assessment.
Certificate of achievement
Earned by: Full track completed on the platform, final project included, and final exam passed
Proves: Your knowledge and your final project, evaluated by the platform.
Field Practice Validated distinction
Earned by: A field challenge completed after the exam, in a real situation, with evidence
Proves: A CoursTech mentor reviewed and validated a genuine real-world application.
The distinction is added to your certificate of achievement — it never replaces it: nothing off-platform ever blocks the certificate itself.
Mentor support and validation: handled on request, within 72 business hours. If no mentor is active, the distinction stays open for 12 months as planned: no learner is penalized.
Mentor sessions: limited spots, on request. Reply within 48 h.
See a sample certificate with the distinction →